S-APetSupplies offers thousands of products for you and your pet and all at lowest pricing. We are grateful to our customers making us the fastest growing source for pet supplies on line.
Our goal is the complete satisfaction of each and every one of our customers. We hope that all of our customers are satisfied with their purchase. However if the rare situation occurs where you are not, then we want to invite you to return your item to us. Please review the return policy below.
Order Cancellations
We strive to process your order as quickly as possible in order to get it to you in a very timely manner. If you decide you must cancel your order, please do so by calling our toll-free number - 1-309-759-4027 - within 4 business hours of order placement, with the exception of expedited orders.
IMPORTANT: When you call to cancel your order, please be sure to get a Cancellation number from the customer service representative for confirmation of your cancellation. All cancelled orders must be assigned a cancellation number.
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No emailed cancellations can be accepted.
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Orders cancelled after the 4 hour limit, but before shipment, will be charged a 10% cancellation fee. Once the order has shipped, it becomes our customer's responsibility and a Return Authorization Number must be obtained once your order has arrived if you wish to return it.
Refused Orders
Should you decide that you wish to refuse receipt of an item when delivered by UPS, USPS, FedEx or common carrier and legitimately ordered from us, credit will be issued for the item, minus shipping charges and minus a 20% restocking fee. The credit will be issued once the item has been returned to us and after inspection by our return specialists.
Returns
S-A Pet Supplies wants you to be completely satisfied with any product you purchase from us.
If you are not completely satisfied, simply request a return authorization within 30 days of invoice. S-A Pet Supplies is not responsible for defective items. In the rare event a customer receives a defective item they are to contact the manufacturer for warranty information. Manufacturer contact information should be included with the item ordered.
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Returns need to be requested within 30 days. Initial and return shipping charges are not refundable. Return Policy Exceptions listed below.
All returns must have a Return Authorization Number. No returns will be accepted without receiving prior return authorization.
Merchandise must be in a new re-sellable condition, in the original packaging and must include manuals, blank warranty cards and all accessories provided by the manufacturer. All returns will be inspected by our returns specialists.
Partial returns and/or damages will NOT receive a full credit. Items damaged through "wear and tear" or due to return shipping damage will receive PARTIAL or NO CREDIT at the discretion of S-A Pet Supplies.
If the item returned is NOT free of pet hair, debris and/or odor, your refund will be less than the original charge to you or no refund at all.
All returns are processed online using the following procedure.
To Receive your Return Authorization Number,
CLICK HERE to provide the following information.
Name
Email Address
Order Number
Invoice Number
Invoice Date
Item Number of product(s) being returned
Reason for return
If any of this information is missing from your email, NO Return Authorization will be issued. NO EXCEPTIONS.
If these instructions are followed properly, you should receive your Return Authorization Number via email within 3-4 business days.
Please allow 14-30 days for your return to be inspected and for accounting to issue your credit.
Please Note - the initial cost of shipping to S-A Pet Supplies will be deducted.
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Return Policy Exceptions
Due to manufacturer policies, the following products are to be returned to the manufacturer and are subject to a 20% restocking fee and cost of shipping and handling: Agility Equipment, Dog Kennels, Outdoor Kennels, Pet Playpens, Small Animal Cages, Dog Crates, Pet Gates, Pet Beds, Dog Houses, Pet Stairs, Pet crates, Pet Carriers, Pet Ramps, Booster Bath, Pet Patio Doors and Garden and Wall Sculptures.
All PIF-300 Wireless containment system returns will be charged a 20% restocking fee. The initial cost of shipping will also be deducted from any refund. Also, any Instant Fence accessories or related items will be subject to a 20% restocking fee.
Electronic Pet Products (Dog Fences, Training Collars, Bark Collars) We offer a 60 day return policy on electronic pet products. Return requests must be submitted within 60 days of the Invoice date. Product must be returned in an new condition, in unopened packaging, otherwise, you may incur restocking fees. Deductions will be made for open packaging, missing items, and damaged or dirty items. Initial cost of shipping can not be credited back.
Bowsers Dog Beds cannot be returned and do not qualify for a refund.
Questions
If you have any questions about your return, when your card was credited, etc, please contact our returns department at returns@s-apetsupplies.com .
Thank you for shopping with us. We hope that we performed to your expectations and hope that you will refer us to your friends and neighbors.
Your comments and suggestions are always welcome. Please email them to us at sueh@s-a pet supplies.com.
Thank you,
The Pet Lovers at S-APetSupplies
